Playable ApS | 22. October 2026
Playable conducts its business in a fair, transparent and legal way. This Code sets out the standards we hold ourselves to, and the standards we expect from the people and organisations we work with. We are guided by the UN Global Compact’s ten principles on human rights, labour, the environment and anti-corruption.
Who it applies to. The Code applies to all Playable entities (together “Playable”) and everyone who works for them, in every country. We also expect our customers, partners, vendors and their representatives to follow the parts that relate to working with us, and we may reflect this in our agreements.
Our policies. The Code is a summary. Our employees follow Playable’s detailed internal policies, which take precedence where they go further.
Dignity at work. Playable is committed to a workplace free from harassment, sexual harassment, bullying and discrimination. This covers everyone our people work with, including customers, partners and vendors. When working with Playable, in meetings, at events, during client entertainment, or by email, chat, phone or social media, we expect you to treat our employees with dignity and respect. Unwanted sexual comments or advances, offensive remarks about someone’s personal characteristics, and abusive or intimidating behaviour are not acceptable.
Our employees may end any conversation or meeting where they experience such behaviour. If it happens, Playable will act: depending on the circumstances, by raising it with your senior contact, changing how we work together, or ending the relationship. The same standard applies to us. If you experience inappropriate behaviour from anyone at Playable, tell your Playable contact or our People team (section 10).
Diversity and inclusion. We do not tolerate discrimination based on age, disability, gender, gender identity, race, nationality or ethnic origin, religion or belief, sexual orientation, political opinion or any other personal characteristic. We recruit, develop and reward people on merit.
Human and labour rights. We support the Universal Declaration of Human Rights. We do not use child labour or forced labour, and we do not tolerate human trafficking. We respect the right to freedom of association and collective bargaining, and we comply with local laws on working hours, rest periods and leave. We expect the same of our vendors and partners.
We provide a safe and healthy workplace in every office, with clear emergency procedures, first aid and fire safety arrangements, and we assess and manage workplace risks, including psychological ones. Mental health is a priority: we offer support resources and talk openly about mental health to break stigma. We track wellbeing and engagement through anonymous surveys four times a year, and we follow up with clear action. Anyone visiting or working at a Playable office is expected to follow our safety instructions.
When customers use the Playable Platform, Playable acts as their data processor under the EU GDPR, the UK GDPR and other applicable data protection laws. We:
• process personal data only on the customer’s documented instructions, under a data processing agreement;
• limit access to personnel who need it, all of whom are bound by confidentiality and trained in data protection;
• keep data within the EU unless the customer has given prior written consent;
• use only approved sub-processors, and notify customers promptly of breaches and regulatory requests;
• build privacy by design and by default into our product and processes.
Our information security is certified to ISO 27001:2022. More detail is available at playable.com/iso-gdpr-security.
Playable does not pay or accept bribes, directly or through agents or other third parties, and we do not make facilitation payments. We comply with anti-corruption laws in every country where we operate or sell our services.
We value good relationships with customers and suppliers, but gifts, hospitality and other benefits must have a clear business purpose and never be given or accepted to influence a decision. Our employees do not accept travel or overnight expenses from business contacts, or gifts of a disproportionate value. Please do not offer our employees anything that would put them in a difficult position.
Decisions made on behalf of Playable are based on Playable’s best interests, not personal ones. Our employees, officers and board members disclose any actual, potential or perceived conflict of interest, such as a financial interest in, or a role with, a customer, supplier or competitor, and step back from related decisions until it has been reviewed. If you are aware of a conflict involving someone at Playable, please let us know (section 10).
Competition law. Playable competes on the merits of its products and complies with competition law in every country where it operates or sells its services, including EU competition law. We set our prices and terms independently, and we never agree or coordinate with competitors on prices, customers, markets or bids, or exchange competitively sensitive information with them.
Customers who compete with each other. Many of our customers compete in the same markets. We treat them all fairly and impartially:
• Confidentiality. We never share one customer’s confidential information or data with another without explicit consent.
• Equal treatment. Our services, support and resources are provided equitably, and we develop our product based on the needs of our customer base as a whole, not to favour any one customer.
• Benchmarking. When we benchmark a customer’s results, the comparison includes at least 15 other customers, so no individual customer or their figures can be identified. If that minimum cannot be met, we do not produce the benchmark.
Playable does not allow its business to be used to launder money, finance terrorism or evade sanctions. We verify that new customers, vendors and significant partners are genuine, identifiable organisations, and we accept payment only through traceable banking channels in the name of the contracting customer. We do not accept cash or cryptocurrency, or payments from unrelated third parties. We do not do business with individuals or entities subject to EU, UK, UN or other applicable sanctions.
As a software company, our environmental footprint is relatively small, but we work to reduce it. Our main impacts are our four rented offices, business travel and server hosting. We use renewable energy where we can influence the source, travel only when it adds real value and choose lower-carbon options, sort waste in every office, and host our platform with a provider that reports transparently on its environmental performance. We are working towards setting an emissions reduction target.
If you believe someone at Playable has breached this Code, or you have been asked to do something that would breach it, please tell us. We handle every concern confidentially and fairly, and we do not tolerate retaliation against anyone who raises a concern in good faith.
• Harassment, discrimination or inappropriate behaviour: our People team at people@playable.com.
• Anything else in this Code: our Legal team at legal@playable.com.
Our whistleblowing channel, Your Voice, is for Playable employees only. Customers, partners, vendors and other external parties should contact our People team or Legal team directly, as above.
Breaches. For Playable employees, breaching this Code may lead to disciplinary action, up to and including dismissal. For customers, partners and vendors, a serious breach may lead Playable to suspend or end the relationship, in line with the applicable agreement.
Updates. This Code is approved by Playable’s Co-CEOs and reviewed at least once a year. The current version is always available on our website.
Contact. Playable headquarters, Olof Palmes Allé 44, st., 8200 Aarhus N, Denmark · legal@playable.com
Version [1.0] · Effective 22 October 2026.