Working with Playable

Our Customer teams are here to make gamification work hard for you – and we believe in direct, informal, and focused communications. You’ll come to know us as a genuine partner.


All you need to get started with Playable.

  • A dedicated Onboarding Specialist helps you get a valuable start to your gamification journey.
  • 8-week program with 2 campaigns launched.
  • Strategic guidance to kick start your marketing gamification strategies.
  • Build hands-on understanding of using the Playable platform to create campaigns within your own team.
  • An efficient and straightforward process – from joining Playable as a customer, to your campaign going live, and reaping the benefits of gamification!
Onboarding at Playable when you are customer and working with us.

Customer Success

Playable working with us image

Ongoing support, working in partnership with you.

  • Customer Success Manager as your direct point of contact at Playable.
  • Strategic and creative guidance.
  • Dedicated support and proactive communication.
  • Data-led brainstorming.
  • Monthly or quarterly meetings.
  • Invites to regular webinars, build events and sign-up to tips & inspiration emails.
  • Business Performance Reviews, comparing performance by benchmark.
  • Satisfaction survey and dedicated feedback loop.

Chat support & Help Center

Online support for you to reach out, no matter the question

  • Fast response times.
  • Available 8am – 9pm CET, Monday to Friday.
  • Help with any technical issues, big or small.
  • Practical problem-solving and solutions with screenshots/recordings or hands-on help.
  • Responsive, helpful, and knowledgeable.
  • Access to our Help Center resources; technical documentation, FAQ’s, step-by-step guides and training videos.
Working with Playable gives you fast support

Proven support


Average response time from chat support


Customer satisfaction rating
on Playable chat support


Out of 10
NPS for our onboarding process

“Because of the onboarding process, I felt like I came onto the platform really understanding the basics of how to create a new game, and then our Customer Success Manager is very good as well. What I find extremely useful, especially with the small details of the games I don’t know how to use, is the chat support. They are exceptional – they always reply almost immediately with a solution in the form of screenshots or videos.”

Andrea Gonzales, Digital Campaigns & Partnerships Manager