Our Customer teams are here to make gamification work hard for you – and we believe in direct, informal, and focused communications. You’ll come to know us as a genuine partner.
All you need to get started with Playable.
Ongoing support, working in partnership with you.
Online support for you to reach out, no matter the question
Seconds Average response time from chat support
Customer satisfaction rating on Playable chat support
Out of 10 NPS for our onboarding process
“Because of the onboarding process, I felt like I came onto the platform really understanding the basics of how to create a new game, and then our Customer Success Manager is very good as well. What I find extremely useful, especially with the small details of the games I don’t know how to use, is the chat support. They are exceptional – they always reply almost immediately with a solution in the form of screenshots or videos.” Andrea Gonzales, Digital Campaigns & Partnerships Manager
“Because of the onboarding process, I felt like I came onto the platform really understanding the basics of how to create a new game, and then our Customer Success Manager is very good as well. What I find extremely useful, especially with the small details of the games I don’t know how to use, is the chat support. They are exceptional – they always reply almost immediately with a solution in the form of screenshots or videos.”
The beer brand wanted to engage fans and drive sales, which saw a 2x increase in redemption.
Here’s how Virgin Red uses Playable, and how one campaign achieved the lowest CPA (cost-per-acquisition) in company history.
Costcutter was looking for new ways to engage their consumers, which resulted in average engagement time of 01:36 minutes.