Careers

This is a student-job.

We’re looking for a Customer Success Engineer (CSE) Associate to join our best-in-class Support team. You will guide and advise our customers in the chat support and help them achieve their goals in the Playable platform. This role is perfect if you are a service-minded talent with a passion for helping customers achieve their goals while seeking to grow your career in tech. You will report to the Customer Support Lead and be part of a successful team who is already working with some of the biggest brands in the world.

You will use your analytical abilities to understand our customers’ pain points, your communicative skills to accommodate their needs and communicate clear and understandable answers in a timely manner. Whether you’re able to solve customers’ issues yourself or if you need to bring on an expert, we expect that you hand-hold the customer throughout the entire process.

Besides being our first-line support, you will also play a vital part in creating and updating content for our Help Center, meaning that you should be able to convert technical knowledge into easily understandable content. You will also encounter various ad hoc assignments to help strengthen your creativity and adaptiveness. 

This is a part-time student position (preferably 15-20 hours per week) based out of our office in Aarhus, Denmark. Working hours take place between 8:00 to 16:00 and in evenings from 16:00 to 21:00 upon further agreement. We have an inclusive, open-minded and welcoming work environment. As a student at Playable you are an important part of the team. You will get actual responsibility and the opportunity to develop and broaden your expertise. Our office atmosphere is informal, you can wear what you feel most comfortable in and there are benefits like lunch, coffee and Friday breakfast. We also have social events for all our students to mingle and connect outside of work.

The ideal profile

We’re looking for a tech-savvy self-starter with an eye for customer service and written communication. Most likely, you already have a basic understanding of HTML, CSS, and graphics setup, or an overall understanding of frontend development. And if you have an interest in digital marketing (and gamification), you’re well on your way to become our new colleague. We don’t expect you to be an expert from day one but hope that you’re eager to learn and widen your knowledge with us.

• Relevant experience in customer service or back-office support

• Full professional proficiency in Danish and English

• A tech-savvy mindset and an understanding of HTML, CSS, pixels, fonts and tracking and curiosity around these areas.

• An eagerness to learn and work with some of the brightest minds in SaaS

And it’s a plus (but not a must) if you have

• An understanding of digital marketing and gamification

• Experience in creating content

• Experience with Google Analytics and Tag Manager

• Experience with CMS or ESP solutions (such as WordPress or MailChimp)

• Experience with project management systems like Jira

• Experience with frontend development 

Let’s put play to work

At Playable, we use the power of play to connect leading brands with consumers around the world – and change the game for ambitious marketeers everywhere. Our flexible SaaS platform allows our customers to integrate playable marketing in all stages driving engagement.

While we have grown quickly, our success is fueled by a work culture centred around what matters most to us: All the great people who make up our culture – and who make it all possible. You will be joining 70+ colleagues across different teams and roles. In fact, the Playable culture is our most powerful business driver. It guides and unites us across time zones – powering more metrics than any slide deck ever will. Here, you’re met by managers who trust that you’re the best for the job and who genuinely care for you. Not just your performance but your well-being. Both in and outside work.

Together, we’re here to do great work – and to have fun doing it. Because, every second of every day, people around the globe play our games, and we believe this is just the beginning. So, come join us and let’s put play to work.

Interested?

We will screen and interview candidates on an ongoing basis – so please, do not hesitate to apply. For further information and questions about the position, please contact Customer Support Lead, Sophie Busch, at sbj@playable.com.

Are you a self-driven sales professional with an entrepreneurial mindset? And are you eager to apply your sales skills in a category-defining SaaS company? We are looking for a new colleague to join our Sales team in Aarhus and help companies achieve their business goals through playable marketing.

This role is perfect for a self-starting sales professional looking to join a growth-stage scaling business, and be a part of supporting that growth and your career. You will report to the Regional Sales Manager, Nordics, and be part of a successful Sales team currently working with some of the biggest brands in the market.

The role
As a Senior Sales Executive at Playable, you will be working closely with the Danish Sales team tasked with creating and developing new customer relationships. It’s a new business ‘hunter’ focused role, and you will be prospecting potential customers and owning the sales process; taking them from initial discussions to contract agreements.

We aim to become trusted business advisors who are able to see customers’ challenges in the wider context of their business. As a Senior Sales Executive, you will be primarily prospecting our target market of the Marketing function, and as such will find yourself running calls, meetings and correspondence with various levels of the business from C-suite down, and different roles such as marketing, CRM, loyalty, e-commerce, digital and social media.

As we offer a new and disruptive technology that competes with the ‘traditional’ strategic marketing approach, it is important that you have the confidence to both understand and challenge customers’ views in the way they work today and clarify the potential value playable marketing can bring to them. Your role would involve inspiring and creating concepts for our clients, to increase the usage and frequency of campaigns being built through our platform.
As this is a senior role, we will also be screening for your ability to mentor and guide team members and peers.

The Role Includes

• Prospecting – using calls, emails, meetings and presentations to prospect and sell to new ICP customers
• Planning, project managing and recording your output activity, network expansion and new customers
• Managing multiple discussions with different levels of an organisation – thinking creatively and innovating the way we attract ICP customers to work with us
• Inbound lead management – connecting and following up on allocated inbound leads to meeting conversion
• Mentoring and guiding team members and peers
• Documenting feedback for the product and process to continuously improve the effectiveness of the whole sales approach

The Ideal Profile

• Strong business acumen and the ability to understand customers’ business needs
• Hands-on strategic B2B sales experience, preferably within SaaS or Martech. Alternatively digital marketing solutions and E-commerce – giving you flair for conveying and selling software, media, digital, social, and tech in general
• Essential that you keep up-to-date with trends in marketing and understand the digital space 
• Driven and self-motivated and the desire to work in a high-performance culture with continual development
• A structured mindset and the ability to follow structured approaches to sales and delivery
• Full professional proficiency in Danish and English.
• Based around Aarhus and/or able to come into the office 3-4 days per week.

Experience with the MEDDIC sales methodology, and experience selling to the Norwegian and Swedish market is a plus (but not a must).

Let’s put play to work
At Playable, we use the power of play to connect leading brands with consumers around the world – and change the game for ambitious marketeers everywhere. Our flexible SaaS platform allows our customers to integrate playable marketing in all stages driving engagement. 

While we have grown quickly, our success is fueled by a work culture centred around what matters most to us: All the great people who make up our culture – and who make it all possible. You will be joining 70+ colleagues across different teams and roles. In fact, the Playable culture is our most powerful business driver. It guides and unites us across time zones – powering more metrics than any slide deck ever will. Here, you’re met by managers who trust that you’re the best for the job and who genuinely care for you. Not just your performance but your well-being. Both in and outside work.

Together, we’re here to do great work – and to have fun doing it. Because, every second of every day, people around the globe play our games, and we believe this is just the beginning. So, come join us and let’s put play to work.

Interested?
We will screen and interview candidates on an ongoing basis – so please, do not hesitate to apply. For further information and questions about the position, please contact Regional Sales Manager, Nordics, Nicolai Aarkrog, at na@playable.com or (+45) 2294 7401.

Are you a self-driven sales professional with an entrepreneurial mindset? And are you eager to apply your sales skills in a category-defining SaaS company? We are looking for a new colleague to join our Scandinavian Sales team in Copenhagen and help companies achieve their business goals through playable marketing.

This role is perfect for a self-starting sales professional looking to join a growth-stage scaling business, and be a part of supporting that growth and your career. You will report to the Regional Sales Manager, Nordics, and be part of a successful Sales team currently working with some of the biggest brands in the market.

The role
As a Senior Sales Executive at Playable, you will be working closely with the Scandinavian Sales team tasked with creating and developing new customer relationships. It’s a new business ‘hunter’ focused role, and you will be prospecting potential customers and owning the sales process; taking them from initial discussions to contract agreements.

We aim to become trusted business advisors who are able to see customers’ challenges in the wider context of their business. As a Senior Sales Executive, you will be primarily prospecting our target market of the Marketing function, and as such will find yourself running calls, meetings and correspondence with various levels of the business from C-suite down, and different roles such as marketing, CRM, loyalty, e-commerce, digital and social media.

As we offer a new and disruptive technology that competes with the ‘traditional’ strategic marketing approach, it is important that you have the confidence to both understand and challenge customers’ views in the way they work today and clarify the potential value playable marketing can bring to them. Your role would involve inspiring and creating concepts for our clients, to increase the usage and frequency of campaigns being built through our platform.
As this is a senior role, we will also be screening for your ability to mentor and guide team members and peers.

The Role Includes

• Prospecting – using calls, emails, meetings and presentations to prospect and sell to new ICP customers
• Planning, project managing and recording your output activity, network expansion and new customers
• Managing multiple discussions with different levels of an organisation – thinking creatively and innovating the way we attract ICP customers to work with us
• Inbound lead management – connecting and following up on allocated inbound leads to meeting conversion
• Mentoring and guiding team members and peers
• Documenting feedback for the product and process to continuously improve the effectiveness of the whole sales approach

The Ideal Profile

• Strong business acumen and the ability to understand customers’ business needs
• Hands-on strategic B2B sales experience, preferably within SaaS or Martech. Alternatively digital marketing solutions and E-commerce – giving you flair for conveying and selling software, media, digital, social, and tech in general
• Essential that you keep up-to-date with trends in marketing and understand the digital space 
• Driven and self-motivated and the desire to work in a high-performance culture with continual development
• A structured mindset and the ability to follow structured approaches to sales and delivery
• Full professional proficiency in Danish and English.

Experience with the MEDDIC sales methodology, and experience selling SaaS/Martech to the Norwegian and Swedish market is a plus (but not a must).

Let’s put play to work
At Playable, we use the power of play to connect leading brands with consumers around the world – and change the game for ambitious marketeers everywhere. Our flexible SaaS platform allows our customers to integrate playable marketing in all stages driving engagement. 

While we have grown quickly, our success is fueled by a work culture centred around what matters most to us: All the great people who make up our culture – and who make it all possible. You will be joining 70+ colleagues across different teams and roles. In fact, the Playable culture is our most powerful business driver. It guides and unites us across time zones – powering more metrics than any slide deck ever will. Here, you’re met by managers who trust that you’re the best for the job and who genuinely care for you. Not just your performance but your well-being. Both in and outside work.

Together, we’re here to do great work – and to have fun doing it. Because, every second of every day, people around the globe play our games, and we believe this is just the beginning. So, come join us and let’s put play to work.

Interested?
We will screen and interview candidates on an ongoing basis – so please, do not hesitate to apply. For further information and questions about the position, please contact Senior Regional Sales Manager, Scandinavia, Nicolai Aarkrog, at na@playable.com or (+45) 2294 7401.

Are you motivated by creating and developing strong customer relationships, and by ensuring best-in-class adoption of software to customers from all kinds of industries on a global scale? We’re looking for a Senior Customer Success Manager to work with some of the world’s leading brands as they unleash the power of play with the Playable platform.

The role

With a base in our London office, you will be responsible for developing and fostering relationships with a portfolio of new and existing customers, both pre and post-sales. As the leading point of contact, you will ensure their success and satisfaction with the Playable platform and be responsible for adopting high platform engagement to drive value. The Senior Customer Success Manager should be a spirited customer advocate with engaging communication skills and broad digital marketing expertise, experienced in working with a variety of companies. You should be hands-on, ensuring that delivery meets high standards, while also being commercially minded, identifying opportunities to collaborate with the Sales and Expansion teams to explore growth strategies.

In short, the role includes

• Being responsible for a customer portfolio, advising them to maximise their value of using the Playable platform and thereby ensure a high net retention rate and low gross churn rate of the customer portfolio

• Forming strong relationships with customers to educate them on the value of our platform and strategically gamification marketing, and ensure they are fully engaged and supported throughout the relationship

• Understanding and anticipating your portfolio’s needs and goals; tracking customer progress on said goals and ensuring they are supported

• Driving a high adoption rate on one’s customer portfolio by demonstrating value and identifying additional up-sell, cross-sell, and expansion opportunities

• Ensuring high data quality in the CRM system (Hubspot) and CSM system (Planhat)

The ideal profile

• 3+ years experience from a similar or customer facing role working with other companies in SaaS, MarTech or digital agency

• Business acumen is fundamental in our customer dialogues. The ability to understand the customers’ value drivers, revenue stream, financial accounts, and core business.

• Great marketing knowledge and digital understanding is essential when advising customers on the use of gamification marketing in the digital space

• Understanding of Martech to ensure a valuable dialogue with customers around the integration of Playable in their existing Martech stack, and how/where it can make a significant impact.

• A Process-driven mindset in order to lead and guide our customers. We must be in the driving seat when making handovers, onboardings, and customer sprints to minimise the time from the first campaign live to tangible results – and hereafter many more campaigns per licensed customer.

• Ability to discuss value. The customer’s price must reflect the customer’s perceived value in the licence period to ensure licence renewal. Value discussions do not simply cover metrics (such as the number of leads, time spent with customers, etc.) but should take place strategically where we support the customers’ business goals.

• Stakeholder management capabilities are needed to navigate in and understand the different layers of the customer’s organisation.

Let’s put play to work

At Playable, we use the power of play to connect leading brands with consumers around the world – and change the game for ambitious marketers everywhere. Our flexible SaaS platform allows our customers to integrate playable marketing in all stages driving engagement. 

While we have grown quickly, our success is fueled by a work culture centred around what matters most to us: All the great people who make up our culture – and who make it all possible. You will be joining 70+ colleagues across different teams and roles. In fact, the Playable culture is our most powerful business driver. It guides and unites us across time zones – powering more metrics than any slide deck ever will. Here, you’re met by managers who trust that you’re the best for the job and who genuinely care for you. Not just your performance but your well-being. Both in and outside work.

Together, we’re here to do great work – and to have fun doing it. Because, every second of every day, people around the globe play our games, and we believe this is just the beginning. So, come join us and let’s put play to work.

Are you a motivated, entrepreneurial sales talent eager to launch your sales career in a category-defining SaaS company? If so, we’re seeking a Business Development Representative (BDR) to join our London Sales team and empower companies to achieve their business goals through playable marketing.
 
This role is ideal for ambitious, networking-savvy individuals driven by establishing new business opportunities while building their Sales career in SaaS. Reporting to the Senior Regional Sales Manager, UK & Benelux, you’ll be part of a successful sales team currently partnering with some of the market’s biggest brands.
 
The role
In this pure “hunting” sales role, you will be tasked with identifying and developing opportunities with existing and new prospect organisations of all sizes, complexities and needs. Using your sales talent and competencies, you will collaborate with key internal team members – including Sales, Customer Success and Marketing – to reach contacts through emails, cold-calls, LinkedIn outreach and the like, and be the first point of contact in establishing successful customer relationships.
 
For you to be successful in this role, you’ll need the talent and drive to find new opportunities and develop strong relationships quickly. This is a “hunter”-focused role, meaning we’re looking for someone who is not afraid of prospecting and speaking to customers on the phone, while ensuring you are up to date on the newest marketing and industry trends.
 
The Role Includes

• Prospecting target accounts based on ideal customer profiles globally
• Proactively reaching out and connecting with target accounts via phone, email and LinkedIn to identify new opportunities
• Setting Sales Executives up for success by booking qualified sales meetings and ensuring they are thoroughly handed over
• Ensuring Hubspot is up to date by logging your activities – data is king
• Working closely with the Global Sales team and learning from some of the brightest minds in the industry

The Ideal Profile

• An entrepreneurial self-starter who is not afraid to get their hands dirty
• Strong business acumen and the ability to understand customers’ business needs
• Experience within digital marketing or technology is a plus as you will be selling to marketing professionals from various industries
• International SaaS, Martech and/or B2B sales experience is an advantage
• Full professional proficiency in English
• Driven and self-motivated and the desire to work in a high-performance culture with continual development

Let’s put play to work
At Playable, we use the power of play to connect leading brands with consumers around the world – and change the game for ambitious marketeers everywhere. Our flexible SaaS platform allows our customers to integrate playable marketing in all stages driving engagement.
 
While we have grown quickly, our success is fueled by a work culture centred around what matters most to us: All the great people who make up our culture – and who make it all possible. You will be joining 70+ colleagues across different teams and roles. In fact, the Playable culture is our most powerful business driver. It guides and unites us across time zones – powering more metrics than any slide deck ever will. Here, you’re met by managers who trust that you’re the best for the job and who genuinely care for you. Not just your performance but your well-being. Both in and outside work.
 
Together, we’re here to do great work – and to have fun doing it. Because, every second of every day, people around the globe play our games, and we believe this is just the beginning. So, come join us and let’s put play to work.
 
Interested?
We will screen and interview candidates on an ongoing basis – so please, do not hesitate to apply. For further information and questions about the position, please contact Senior Regional Sales Manager, UK & Benelux, Libby Jackson, at lj@playable.com.