Let’s put play to work.

We’re looking for a Customer Support Specialist from October 1st to contribute to the success of our customers’ playable marketing campaigns. This role is ideal for a service-minded professional eager to help customers maximize their output with playable marketing while also seeking to grow their career in tech. You will report to the Customer Support Lead and be part of a successful Solutions & Services team that already works with some of the biggest brands in the market.

At Playable, we believe that marketing needs to mean more to matter more. We’ve created a flexible SaaS platform that allows brands to integrate gamification into their marketing across all stages. Our tool is available anytime and is best used throughout the customer journey to immerse audiences in playable brand experiences. We’re currently working with over 650 global brands, empowering them to build playable marketing activities that drive engagement.

We value creativity, drive, and independent thinking, but our successes are always team efforts. Playable is a place where you’ll find the support you need to grow and thrive—a place where you’re empowered to do your best. We love team players with grit and determination who want to be part of a fast-growing SaaS company. Admittedly, the road might be bumpy, but we scale together—testing ideas in real life and constantly learning.

About the Position
As our new Customer Support Specialist, you will play a key role in aiding our customers success with Playable marketing through hands-on chat support. We are looking for a tech-savvy self-starter who is comfortable working with API integrations, HTML, CSS, Google Tag Manager, and Pixel tracking. You should thrive on delivering excellent customer service, communicating clearly and promptly, and have a genuine interest in digital marketing and gamification. 

Leveraging your technical understanding (HTML, CSS, graphics setup, etc.) and communication skills, you will address our customers’ pain points, cater to their needs, and provide timely solutions. Whether you resolve the issue yourself or need to involve an expert, we expect you to guide the customer through the entire process.

In addition to being our first-line support, you will also play a key role in creating and updating content for our Help Center. Therefore, you should be able to translate technical knowledge into easily understandable content. 

This is a maternity cover position. We don’t expect you to be an expert from day one, but we do expect you to be eager to learn and grow your knowledge with us. This is a full-time position, with working hours primarily set between 8 AM and 4 PM on weekdays; however, evening shifts may occasionally occur.

Ideal Candidate Profile 

• Relevant experience in customer service, technical support, or a back-office support role
• Full professional proficiency in Danish and English (written and spoken)
• A strong technical mindset with working knowledge of HTML, CSS, tracking pixels, custom fonts, and web integrations 
• Comfortable working with API integrations and basic debugging
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users 
• An eagerness to learn and grow alongside a talented SaaS team, with a proactive and solution-oriented mindset

Bonus Qualifications  

• An understanding of digital marketing principles and gamification strategies 
• Experience in content creation or creative tools (e.g., Figma, Canva)
• Familiarity with Google Analytics, Tag Manager, and browser dev tools
• Hands-on experience with CMS platforms (e.g., Webflow, WordPress)
• Familiarity navigating project management tools like Monday.com, Asana, or Jira
• A relevant educational background in IT, digital communication, multimedia design, or a related field 
• A good eye for UX/ / UI and basic experience in graphic design or layout tools

Let’s put play to work

At Playable, we use the power of play to connect leading brands with consumers around the world – and change the game for ambitious marketeers everywhere. Our flexible SaaS platform allows our customers to integrate playable marketing in all stages driving engagement.

While we have grown quickly, our success is fuelled by a work culture centred around what matters most to us: All the great people who make up our culture – and who make it all possible. You will be joining 70+ colleagues across different teams and roles. In fact, the Playable culture is our most powerful business driver. It guides and unites us across time zones – powering more metrics than any slide deck ever will. Here, you’re met by managers who trust that you’re the best for the job and who genuinely care for you. Not just your performance but your well-being. Both in and outside work.

Together, we’re here to do great work – and to have fun doing it. Because, every second of every day, people around the globe play our games, and we believe this is just the beginning. So, come join us and let’s put play to work.

Interested in Learning More?If you have any questions about the position or Playable, feel free to contact our Customer Support Lead, Sophie Busch Jespersen, at sbj@playable.com. 

Are you a motivated, entrepreneurial sales talent eager to launch your sales career in a category-defining SaaS company? If so, we’re seeking a Business Development Representative (BDR) to join our London Sales team and empower companies to achieve their business goals through playable marketing.
 
This role is ideal for ambitious, networking-savvy individuals driven by establishing new business opportunities while building their Sales career in SaaS. Reporting to the Senior Regional Sales Manager, UK & Benelux, you’ll be part of a successful sales team currently partnering with some of the market’s biggest brands.
 
The role
In this pure “hunting” sales role, you will be tasked with identifying and developing opportunities with existing and new prospect organisations of all sizes, complexities and needs. Using your sales talent and competencies, you will collaborate with key internal team members – including Sales, Customer Success and Marketing – to reach contacts through emails, cold-calls, LinkedIn outreach and the like, and be the first point of contact in establishing successful customer relationships.
 
For you to be successful in this role, you’ll need the talent and drive to find new opportunities and develop strong relationships quickly. This is a “hunter”-focused role, meaning we’re looking for someone who is not afraid of prospecting and speaking to customers on the phone, while ensuring you are up to date on the newest marketing and industry trends.
 
The Role Includes

• Prospecting target accounts based on ideal customer profiles globally
• Proactively reaching out and connecting with target accounts via phone, email and LinkedIn to identify new opportunities
• Setting Sales Executives up for success by booking qualified sales meetings and ensuring they are thoroughly handed over
• Ensuring Hubspot is up to date by logging your activities – data is king
• Working closely with the Global Sales team and learning from some of the brightest minds in the industry

The Ideal Profile

• An entrepreneurial self-starter who is not afraid to get their hands dirty
• Strong business acumen and the ability to understand customers’ business needs
• Experience within digital marketing or technology is a plus as you will be selling to marketing professionals from various industries
• International SaaS, Martech and/or B2B sales experience is an advantage
• Full professional proficiency in English
• Driven and self-motivated and the desire to work in a high-performance culture with continual development

Let’s put play to work
At Playable, we use the power of play to connect leading brands with consumers around the world – and change the game for ambitious marketeers everywhere. Our flexible SaaS platform allows our customers to integrate playable marketing in all stages driving engagement.
 
While we have grown quickly, our success is fueled by a work culture centred around what matters most to us: All the great people who make up our culture – and who make it all possible. You will be joining 70+ colleagues across different teams and roles. In fact, the Playable culture is our most powerful business driver. It guides and unites us across time zones – powering more metrics than any slide deck ever will. Here, you’re met by managers who trust that you’re the best for the job and who genuinely care for you. Not just your performance but your well-being. Both in and outside work.
 
Together, we’re here to do great work – and to have fun doing it. Because, every second of every day, people around the globe play our games, and we believe this is just the beginning. So, come join us and let’s put play to work.
 
Interested?
We will screen and interview candidates on an ongoing basis – so please, do not hesitate to apply. For further information and questions about the position, please contact VP of Sales & Partnerships, Morten Axelsen, at msa@playable.com.